Information Technology at Purdue

Operator Services

	Directory Services		Conference Calls
	Published Directories		Relay Service
	Long Distance Calling From Off Campus		Reporting Trouble With Your Phone
	Local Calling Area Using an Authorization Code		Area Codes / International Code Assistance
	SUVON

Directory Services

The Purdue Operators offer directory assistance for listings of students, staff and departments on campus. Dial "0" from a campus phone or 494-4600 from off campus to reach Purdue Directory assistance.

• Staff needing to change an individual listing should complete a form 13 and submit it to the Information Processing Clerk, Personnel Services FREH. The operators receive biweekly update of staff listings from Personnel Services.



• Students needing to change an individual listing should use SSINFO or contact the Registrar’s office. The operators receive weekly updates of student listings from the Registrar.



• For changes to Departmental Listings, contact the Operator Services Supervisor at 49-43050. The operators use a special database for departmental listings that can be updated at any time.

Published Directories

Operator Services is in charge of compiling the information included in the departmental sections of the Purdue Student/Staff directory that is published each October. A letter is sent in May to each department asking for corrections and updates to the information published in the previous directory.

In July, a letter is sent to each department seeking corrections for the Purdue University pages of the Verizon telephone directory, which is distributed in December.

Long Distance calling from Off Campus, Local Calling Area using an Authorization Code

Staff members with authorization codes can call the Purdue Operator at 49-44600 to place a long distance call from an off campus local number. Calls using the authorization code can be placed through the Purdue Operator only from the local calling area. If official university business calls need to be placed from outside the local calling area, a Purdue University calling card should be used.

SUVON

The State Universities Voice Network (SUVON) links the telephone systems of 75 college or university campuses and learning centers throughout Indiana . It is available around the clock to campus faculty and staff for educational and business telephoning. SUVON may not be used for personal calls.

To place a call on SUVON from the Purdue campus, dial our SUVON access code (8 )+ 1+ area code + seven digit telephone number. If the call is available on the network, the call will go through. If the location is not available, the caller receives a recorded message stating that the number cannot be completed on the SUVON network.

For more information or to report problems with SUVON, call the Operator Services Supervisor at 49-43050.

Conference Calls

Callers on campus have the following options in placing a conference call with the software features available on the phones:

• 3 party conference - all office phones have this option
• 6 party conference - available on all sets, but must be an assigned software feature, contact 44719 to arrange to have this on your phone

Contact the Purdue Operator at 0 for instructions in placing or arranging any of these following conference call options:

Meet Me Conferences - allow callers to dial into a special, reserved Purdue number to join a conference call. There is no cost to Purdue participants for this feature. Off campus participants pay for any long distance charges incurred upon dialing the Meet Me number To reserve a date and time for the Meet Me conference link, the call coordinator contacts the Purdue Operator and is issued one of five Meet Me line numbers. The Meet Me conference can accommodate up to 30 participants

Meet Me Conference with Toll Free Service - a Meet Me Conference call is also available with Toll Free service. This allows callers to dial a special, reserved toll free number to join a conference call. All calls to the Meet Me Conference with Toll Free service are billed to the department.

Purdue Operator-assisted Conference call- callers can arrange for the Purdue Operator to establish a conference call for up to 30 participants. The department pays for any long distance charges incurred for calls involved in the conference. To reserve a date and time for a conference call, contact the Purdue Operator (24 hour notice is requested).

Relay service

The Purdue University relay service for persons needing to use a TTY/TDD to place calls is available at 49-61343. This service is for placing calls to and from the Purdue campus community. Callers needing a relay service for long distance calling should contact Relay Indiana at 800-743-3333.

Reporting Trouble

To report problems with a staff/faculty campus phone, call Purdue Repair at 49-68100 or you can fill out a Trouble Report online.

Students living in residence halls or Purdue Village should report telephone repair problems to the main desk of their living unit.

Area Code / International Code Assistance

Area Code web sites:

	http://areadecoder.com
	www.555-1212.com/area_codes.cfm